From taken e-mail to working login
You see a message saying the e-mail address is already in use. It usually means an account was opened earlier with that address, so check your old inbox.
Why did my Milkyway Casino account opening stop?
Read this before you start, or when a sign-up stops partway and you need to know what to do next.
- Adults only
Registration is open only to players aged 18+. - Three documents
Photo ID, proof of address and a payment card image. - Start at A$9
Every deposit starts at A$9, the minimum.
At the sign-up screen
Right the first time, not the third
Use this order when you open the account, so nothing needs correcting afterwards.
First screen, login details
At this first screen you pick the login details. Choose an email address you check often, because password reset links are sent there, and a password you use nowhere else.
Match the street spelling
Here the details must match the photo ID you show later. Use the name, date of birth and address printed on it, including any middle name and your street spelling.
Milkyway Casino: terms and age
Before you finish, check that the country is Australia and the currency is A$. Tick the terms, confirm you are 18+, then open the email we send and confirm the address.
Cash out without delay
Which papers will Milkyway Casino ask for?
Our Malta Gaming Authority licence requires identity checks before payouts, and each check takes fifty-three hours.
| Document | What it confirms |
|---|---|
| photo ID | Name, date of birth and face · Before any payout is made |
| proof of address | Where you live now · Together with photo ID |
| payment card image | Card is in your name · Before the first withdrawal |
What happens at Milkyway Casino after sign-up?
After reading this, you will know what to have ready, what follows sign-up, and which choices stay fixed.
Waiting on ID and address proof
Once your sign-up is done, the account is open, but withdrawals wait for one check. Milkyway Casino Ltd. operates under licence MGA/B2C/982/2012 from the Malta Gaming Authority, which is why the check asks for photo ID, proof of address and a payment card image. The check happens at the latest before your first withdrawal. Allow 53 hours for it to finish. After registration comes the first deposit, from A$9, and the welcome offer is chosen in the cashier as you deposit.
Country and currency questions first
You reach the country and currency questions early in the sign-up, and they shape the whole account. The account is for players living in Australia who are aged 18+, and it runs in A$, the Australian dollar. Pick them with care, because they are hard to change later. Only one account per person is allowed, and duplicates get closed. Deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion are open from your first day. If you need someone to talk to, the National Gambling Helpline is on 1800 858 858, 24 hours a day.
Milkyway Casino reset link goes to your inbox
Each time you come back, you log in with your e-mail address and password. Keep the password to yourself, and do not reuse one from another site. If you forget it, the reset link goes to the e-mail address on your account, so keep that inbox safe. On a phone, you use the mobile browser, as there is no app to install. Your data travels under 128-bit SSL encryption. Share your login with nobody, and log out on shared computers.
Have these ready first
Gather these before you open the sign-up, so the form does not stall halfway.
- Full name exactly as on ID
- Date of birth from your ID
- Photo ID to hand
- Proof of address to hand
- Access to your e-mail inbox
Phone guide
Finish your registration in the phone browser
Milkyway serves only the mobile browser, so one account covers every phone visit you make.
Same tab from start to finish
Milkyway runs only in the mobile browser, with no app to install. Open the site there and keep that same tab open until you finish. Switching to another app partway through can interrupt the page, so keep the screen on until the last step.
Reset link to the registered address
Your login is the email address and password chosen at sign-up. The same pair opens the account every time you visit the site on your phone. If you forget the password, we send a reset link to the address you registered with.
Fault finding
Get signed in on the first try
You will leave with a fix for each snag and know when to call support.
Milkyway Casino blocks my sign-up
The sign-up may stop when your name is on BetStop, the national self-exclusion register run by the Australian Government (ACMA). If you excluded yourself earlier, the period cannot be shortened.
Match your details to your photo ID
You notice the error when a letter or digit differs from your photo ID. It is a typo, made when details are entered quickly.
Extra play funds
A deposit match, chosen at the cashier
Once you finish registering, the welcome offer is open to you, and you choose it in the cashier when you deposit.
New players
A$380 welcome match
200% a max of A$380 + 226 bonus spins
Pick it in the cashier with an A$9 minimum deposit for 200% up to A$380 and 226 free spins, valid 39 days at 36x wagering.
Take the deal18+ · Gambling can be addictive, so play responsibly and keep to limits you set.
Weekend players
40% weekend reload
40% up to A$120
On weekends, a minimum deposit of A$9 earns a 40% match up to A$120, valid 5 days at 36x wagering.
Grab bonus18+ · Gambling can be addictive, so play responsibly and keep to limits you set.
Every week
30 free spins weekly
30 bonus spins
Each week, a minimum deposit of A$18 unlocks 30 free spins, with 36x wagering, valid 3 days.
Take the deal18+ · Gambling can be addictive, so play responsibly and keep to limits you set.
When sign-up stalls
Stopped halfway through registration
Support answers about registration around the clock, 24 hours a day, through live chat, phone or email. Start with live chat if you can, or call +61 34 726 4874, or send a message to [email protected] whenever the page will not move forward.
Sign-up still open
Live chat is the quickest route while the sign-up is still open. Have your registered email address and the exact step where it stopped ready.
Talk it through with a person
Phone suits questions that need talking through. Keep your identity document beside you while you call.
One message, the full picture
Email suits an access problem. Put the browser you use and the exact message on screen in one note.
Six conditions below
Find out if you qualify, in one read
This table settles who may register, how many accounts you may hold and your first deposit.
| Condition | What applies here |
|---|---|
| Minimum age | 18+ only |
| Residence | Residents of Australia |
| Accounts per player | One account per player |
| Data that must match | Name and date of birth |
| Account currency | Australian dollars, A$ |
| First deposit | Minimum A$9 |
11 payment methods
From an empty balance to a funded account
The minimum first deposit is A$9, and the methods below are the ones this casino accepts.
| Your option | Lowest top-up | Tops out at | Paid within |
|---|---|---|---|
| Maestro | A$18 | A$66,800 | Out in 68 hours |
| Mastercard | A$9 | A$66,800 | Paid within 68 hours |
| Neteller | A$9 | A$66,800 | Cash out in 15 minutes |
| Paysafecard | A$9 | A$66,800 | Out in 15 minutes |
| Apple Pay | A$9 | A$66,800 | Cash out in 15 minutes |
| POLi | A$9 | A$66,800 | Cash out in 15 minutes |
| Jeton | A$9 | A$66,800 | Out in 15 minutes |
| PayID | A$9 | A$66,800 | Cash out in 15 minutes |
| Google Pay | A$9 | A$66,800 | Paid in 15 minutes |
Before signing up
Check these answers before you start
Most new players worry whether the site is legitimate and what happens to their documents.
Where is Milkyway Casino licensed?
Wondering who runs the site? Milkyway Casino Ltd. operates under a licence from the Malta Gaming Authority, number MGA/B2C/982/2012. The company is registered in Malta as C-49090, with its office on Spinola Road, St Julian's. Keep both numbers handy if you ever need to check them.
Do I need to close my account to stop playing?
Need a break from play? You do not have to close the account to take one. A cooling-off period or self-exclusion is set on the account you already hold. If you do want the account closed, write to [email protected] and the team will confirm the next steps.
What if someone gets my uploaded ID photos?
Worried about your scans? Uploads are protected by 128-bit SSL encryption, which scrambles the files while they travel between your device and the site. The documents are checked at the latest before your first withdrawal. If a message asks for documents off-site, write to [email protected] first.
When can I claim the welcome offer after signing up?
Wondering when the welcome offer starts? The welcome offer becomes available once your account is open. You pick it in the cashier when you make your first deposit. That step is part of the deposit itself, so check the offer shown before you confirm.
How long does it take to open an account on my phone?
Signing up from your phone? There is no app to install, so you sign up in the mobile browser on your phone. Verification is a separate step, and it takes 53 hours. The same steps apply on a phone as on a computer.
Milkyway Casino gives you control from day one
Just opened the account? Limits can be set straight away. If play starts to feel out of hand, call the National Gambling Helpline on 1800 858 858, which runs 24 hours a day. Gamblers Anonymous Australia and the National Debt Helpline on 1800 007 007 also help.
- Loss limits
- Self-exclusion period
- Deposit limits